Service Sales Department – Dehumidifiers
Our focus is the optimisation of your humidity control equipment.
CALL DEHUM NOW TO ARRANGE AN ENGINEER VISIT ON 01926 882624
From the office-based support team to our team of field-based Engineers at dehum, the Service Department has been supporting our clients with their service, maintenance and responses to breakdowns since 1996.
At dehum we pride ourselves on offering a complete turnkey solution for our clients’ humidity control needs, and there is nothing more important in this than the ongoing maintenance of the equipment. Approximately 80% of any 10 year costs linked with plant and equipment are their running costs. Knowing this, the optimisation, preventative maintenance and quick response times has become our focus in the service department.
The support we offer our clients:
- Filter supply and changes
- Equipment performance checks
- Energy surveys
- Parts supply and replacement
- Critical spares on and off site
- Service and Maintenance contracts
- Breakdown response
Filter supply and changes
Primary protection of the equipment is critical. However, dehum and our equipment work in many different types of environments, from aseptic clean areas to powder handling systems and the environments themselves will dictate how often the filters require changing. We can support in supplying the filters required for the dehumidification system on a supply only basis or fitting as part of a routine service visit. As part of your Service Contract with us, our Engineers carry out an assessment of the environment the equipment is working in, as well as the condition the filters are in so we can modify your Contract to suit.
Equipment performance checks
Equipment performance checks of your dehumidification system will form part of your service contract. A simple visit to determine performance on an ad hoc basis can also be requested and easily booked. Our Engineers have the training, equipment and software to support assessments of specific rotor performance, to reporting on all components of complete systems. A detailed survey/service report will be completed together with any recommendations appropriate to bring the equipment back to its original design.
Whilst our desiccant dehumidifiers have been proven to be the most energy efficient and effective form of humidity control we can’t account for other costs. General improvements in technology, advances in materials and often dramatic changes in utility costs, mean energy surveys can show quick returns on investments. As 80-90 % of 10-year life cycle cost of a piece of equipment is related to ongoing running and maintenance, Energy Surveys make a lot of sense. We have realised and proven savings of over 33% in connection with desiccant dehumidifiers, whilst maintaining or indeed improving performance. Changing the regeneration energy source can also reduce costs, often with capital paybacks in less than 9 months.
Parts supply and replacements
The team has over 21 years of experience of maintaining, servicing, repairing and supplying parts for desiccant dehumidifiers from all manufacturers. With this in-house knowledge, we can supply, repair, replace and install all components quickly, helping get the equipment and the production back on line. Our 2 regional stores and connections with a network of suppliers your spare part may be just that one phone call away.
Critical spares On and Off site
It is inevitable that after many years of operation, parts for these machines will need changing. Having the required parts to hand and in stock reduces any down time. We have comprehensive lists of critical parts for all desiccant dehumidifiers units and our Engineers will assess which will suit your needs. Typically, these will be kept on your site, but if space is at a premium, we have climate controlled stores at both regional locations where your parts can be kept safely.
Service and Maintenance contracts
We can fix your service price for 1, 3 or 5 years allowing longer term planning in your business. Scheduling your visits across a number of years allows forward planning so your valuable time can be spent on other things. We provide analysis of every piece of equipment serviced, giving an accurate assessment of performance against original design and any recommendations for improvements to be made. Full reporting of your equipment allows us to provide preventative maintenance plans and schedule parts to be replaced before they fail in order to keep production running.
Breakdowns do happen even if we want to avoid them. Response time can prevent such a failure from becoming an expensive production issue, and the time it takes to respond is how we are measured. With an office based support staff, filed service engineers and comprehensive stores, our aim is to support quickly. Keeping your production running is our aim.
PLEASE CALL US NOW ON 01926 882624